Privacy Policy


PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as “Order Information”.When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Facebook pixels are also used.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at; http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@oceanusswimwear.com or by post using the details provided below:

Oceanus 
[Attn: Privacy Compliance Officer] 
Oceanus Swim Limited, Unit 60, Cobalt Place, London, SW11 3DD

Size Guide


Our sizing advice is a guideline only 
Please consider this when choosing your size

UK EUR ITA FRA RUS US
XS 6 34 38 34 40 2
S 8 36 40 36 42 4
M 10 38 42 38 44 6
L 12 40 44 40 46 8
XL 14 42 46 42 48 10
  CUP BUST
XS A
S B
M C
L D
XL DD

Delivery & Returns Policy


SHIPPING & DELIVERY

  • Next day deliveries are sent out on the same day as long as the order is received by 11am.
  • Standard Delivery is 5-7 working days.
  • All packages are tracked - you will be sent the tracking number once your order has been dispatched.
  • Most in-stock items are shipped within 24 hours.
  • All orders sent outside the UK may incur delays pending on Customs. 
  • Shipments outside of the EU may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. We suggest you contact your local customs office for current charges before you order.
  • Please note: Shipping times commence once the order has been dispatched from our facilities and you’ve received an email of fulfilment.

PRE ORDERS

  • Please note: That all pre-ordered items are on an estimated date for dispatch, and this may from time-to-time be changed.
  • If you order in-stock items with your pre-order items, your order will be delayed for dispatch to the same date as your pre-ordered items.   
  • Please note: That these delivery periods are expected guidelines, but we will not be held liable if your delivery takes longer. 
  • Pre orders cannot be cancelled after 24 hours.
  • All pre order sales are final.

RETURNS

We hope you are completely satisfied with your Oceanus Swim purchase, however if you do wish to return an item for any reason you may do so up to 7 days from the date of receipt for a refund.

  • Products must be returned within 7 days of purchase.
  • Products must not be worn, altered, or washed.
  • All products must have all tags attached and any hygiene seals still attached.
  • Shipping and handling charges are not refundable.
  • All sales items are final - This includes flash sales.
  • Sale items may not be returned.
  • Any taxes or duties associated with your return will be at your cost.
  • We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
  • Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
  • Please obtain proof of postage with a reference/tracking number from the Post Office.  Apologies, we cannot issue a refund on goods that don’t arrive.

EXCHANGES

Unfortunately at this time we are unable to process exchanges, please process a return for the unwanted item(s) and place a separate order for the new items you wish to receive.