Frequently Asked Questions
HOW CAN I CONTACT YOU?
Please email email@example.com.
WHAT SIZE SHOULD I ORDER?
Please email firstname.lastname@example.org so we can help you personally find your best fit! We have also created a size guide, which can be seen here.
HOW MUCH DOES DELIVERY COST?
We offer free delivery for the UK and a flat rate of £10 per order outside of the UK.
WHAT PAYMENT METHODS DOES OCEANUS ACCEPT?
Currently we accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at email@example.com to arrange this.
IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?
Absolutely! Oceanus is a London based fashion label. Oceanus uses AWS Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact firstname.lastname@example.org and we will contact you regarding an alternative method to place your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at email@example.com before 5pm GMT. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders in 5-7 working days.
There may be the occasional delay due to Customs Clearance processes which are out of our control.
Oceanus uses Fedex for all orders.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email firstname.lastname@example.org
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may e-mail us at email@example.com
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please e-mail us at firstname.lastname@example.org
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after, delivery.
Please be aware that Oceanus does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Oceanus, please contact your local customs office to find out more information if you are unsure of the charges.
HOW DO I TAKE CARE OF MY SWIMSUIT?
Do not fold or iron (for neoprene bikinis). Rinse after contact with sale water or chlorine. Hand wash with cold water, using mild, gentle soap. Lay flat to dry.
WHAT IS YOUR RETURN POLICY?
We offer 30-days hassle-free return for your bikini!
The item(s) must be in original condition with returns tag and hygiene seal remaining in place. Item(s) must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet the above requirements.
Oceanus offers a full refund (item price excluding original shipping cost).
All returns can be sent to: Unit 60, Cobalt Place, London, SW11 3DD.
HOW DO I REQUEST A RETURN?
Requesting a return has never been this easy!
We offer 30-days hassle-free return for your bikini! To initiate a return, simply email us at email@example.com using the e-mail address used to order the bikini (please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will receive your refund (item price excluding original shipping cost).
Oceanus cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
DO I NEED TO RETURN THE WHOLE SET?
If you’re exchanging, we just need either the top or the bottom; whichever needs replacing. If you’re refunding, we would need to get the full set (top and bottom).
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at so we can urgently review the matter for you!